In business, the client is always right. This may be a saying that you’ve heard before, but it applies to more than just customer service situations. When you maintain a good working relationship with your clients, they are more likely to continue using your services and recommend you to others. This Phone answering service can help you build strong relationships with clients without having to do much. But deep down, you need to have a strong foundation for building and maintaining stronger client relationships. Here is how you can do it and why it is important.
Apply the Basic, Golden Rule
A saying goes, “Treat others the way you would like to be treated,” is there for a huge reason. This is key when interacting with clients. Respectful communication and politeness will go a long way in keeping your clients happy. Be mindful of how you talk to them, as well as other people associated with the company. Show compassion for their needs and do your best to accommodate them. On top of that, listen to their feedback and respond to it in a timely manner.
Be Proactive, Not Reactive
Be proactive with your client relationships. Anticipate their needs and take the initiative to reach out before they do so. You can also offer them services that will help them better achieve their goals. Showing you are an expert in your field will help build trust and credibility. A study from Harvard Business Review found that customers want advisors to …
